REFUND & RETURN POLICY

At PickDesiCom, we take immense pride in the quality of our "Premium Picks." Each product undergoes a strict quality check before being shipped to you with Zero Shipping Fees.

To maintain our commitment to free shipping and no COD fees for all customers, we have a fair and transparent Refund & Return Policy.

1. 24-HOUR RETURN/REPLACEMENT WINDOW

Due to the curated nature of our products, we offer a 24-hour notification window.

• If you receive a product that is damaged, defective, or the wrong item, you must notify us within 24 hours of delivery.

• Requests made after this 24-hour window will not be eligible for replacement or refund.

2. MANDATORY UNBOXING VIDEO (NO VIDEO, NO REFUND)

To protect our business and ensure the integrity of your claim, we require a continuous, unedited unboxing video.

• The video must show the unopened package, the shipping label, and the actual opening process demonstrating the defect or damage.

• Why? This is the only way we can claim insurance from our courier partners and continue offering you Free Shipping. Without this video, we cannot process your request.

3. ELIGIBILITY FOR RETURNS

To be eligible for a return/replacement, your item must be:

• In the same condition that you received it.

• Unused, unworn, and in its original packaging with all tags intact.

• Items with "minor color variations" (due to screen settings) or "change of mind" are not eligible for returns.

4. REFUND PROCESS (FOR COD & PREPAID)

Once your return is received and inspected:

• Prepaid Orders: The refund will be processed to your original payment method within 7-10 business days.

• COD Orders: Since we cannot refund cash directly at the doorstep, you will need to provide your Bank Account Details or UPI ID. The refund will be processed via bank transfer after the item reaches our warehouse and passes quality inspection.

• Note: Any shipping costs incurred by the customer for returning the product are non-refundable unless the product was defective.

5. CANCELLATION POLICY

• You can cancel your order within 12 hours of placing it.

• Once an order is dispatched and a tracking ID is generated, we cannot cancel the order.

• For COD orders, refusing the delivery at the doorstep causes us a direct loss of two-way shipping costs. Such accounts will be flagged for future purchases.

6. NON-RETURNABLE ITEMS

Certain types of items cannot be returned for hygiene and safety reasons, including:

• Personal care items (beauty products, grooming kits).

• Innerwear or intimate apparel.

• Items bought during a "Clearance Sale" or "Flash Sale."

HOW TO INITIATE A RETURN?

Please do not send your purchase back to the manufacturer. Follow these steps:

1. Email us at support@pickdesicom.com.

2. Attach your Order ID and the Mandatory Unboxing Video.

3. Our team will review your case and provide instructions within 24-48 hours.