SHIPPING & DELIVERY POLICY

At PickDesiCom, we believe in honest pricing and a seamless shopping experience. That’s why we’ve simplified our shipping to be as "Desi-friendly" as possible.

1. 100% FREE SHIPPING & NO COD FEES
We hate hidden costs as much as you do.

Zero Shipping Charges: Enjoy Free Shipping on every single order, with no minimum purchase required.

No Extra COD Fees: Unlike other stores, we do NOT charge extra for Cash on Delivery. The price you see on the product page is exactly what you pay at your doorstep.

2. DISPATCH & DELIVERY TIMELINE
We strive to get your "Premium Picks" to you as fast as possible:

Processing: Orders are dispatched within 24–48 hours.

Estimated Delivery: * Metro Cities: 3–5 Business Days.

Rest of India: 5–8 Business Days.

Once shipped, a tracking link will be sent directly to your Email and via SMS.

3. ORDER VERIFICATION (IMPORTANT)
Since we do not use WhatsApp, our team may call your mobile number to verify your COD order before it is dispatched.

Please ensure your phone number is correct and reachable. * If we are unable to reach you after two attempts, the order may be automatically cancelled to prevent fraudulent shipments.

4. THE "TRUST" CONTRACT (COD ORDERS)
By placing a Cash on Delivery order, you agree to a Contract of Trust.

We invest in high-quality packaging and courier costs to bring the product to you for free.

Malicious Refusals: Refusing a package at the doorstep without a valid reason (e.g., damaged box) causes significant loss to our small business. Customers who repeatedly refuse COD deliveries will be permanently blacklisted from our store.

5. ADDRESS ACCURACY
To ensure your Free Delivery reaches you on time, please provide:

A complete house/flat number.

A well-known Landmark.

The correct 6-digit Pincode.

6. DAMAGED OR MISSING ITEMS
To protect your purchase, we have a strict Unboxing Video Policy:

You must record a video while opening the package for the first time.

The video must be continuous (no cuts/edits) and show the shipping label clearly.

Any claims of damage or missing items without a valid unboxing video will not be entertained.

7. CONTACT US
For any questions regarding your shipment, please reach out to our support team:

Email: support@pickdesicom.com

Response Time: We usually respond within 24 hours.